In order to help protect our subscribers and ensure that we can continue to provide a fast and highly-available network we have created this policy to define the acceptable use of our services, the rights and responsibilities of our subscribers as well as the terms of our service.

1. All the services we provide are "as is" and "as available" without any warranties or conditions of any kind. While we strive for perfection and typically maintain 99.95% or better network availability, we do not guarantee that our services will be uninterrupted or available at all times. We are also not liable for any harm, damages, expenses, loss of profits or opportunities that are caused through the use or reliance on our services, regardless of cause.
   
   
2. The Internet is a public network and as a result we do not guarantee that any communication or use of our services is secure or protected from interception by unauthorized individuals. Also be aware that some content, products or services available on the Internet may be offensive or may not comply with local laws. We do not attempt to censor, control or monitor any such content or activity and you must assume total responsibility and risk for using the Internet.
   
   
3. We are not responsible for the content or storage of your data. While we do have backup systems and can attempt to recover information for you, in no event will we be liable for the loss of any data. We also have the right to delete any of your data after your account has been terminated or as required by law.
   
   
4. We may use links on our website that link to other sites, we provide these links for informational purposes only and do not have control over their content. Nor do we provide support for products (software/hardware) that is obtained from them.
   
   
5. Any account names or network addresses that are assigned to you are borrowed and remain our property.
   
   
6. You will abide by all applicable laws and agree to indemnify and hold us harmless from all liabilities and expenses related to any violation of this agreement. In no case will we be held responsible for the actions or omissions of any subscriber or other individual that accesses our services.
   
   
7. You may not attempt to do any of the following:
   
   
   • access information for which you are not authorized;
     
   • distribute copyrighted material for which you are not authorized;
     
   • distribute unsolicited bulk email (spam);
     
   • transmit data that is unlawful, harassing, abusive or defamatory;
     
   • knowingly transmit a virus, trojan or other harmful software program;
     
   • hack, attack or otherwise cause damage to any computer networks;
     
   • use our services in any way that would negatively affect our goodwill;
     
   • abuse or violate the privacy of others;
     
   • abuse or fraudulently use the Internet in any way.
     
     
8. We also reserve the right to disconnect accounts that are running high-traffic Internet servers from personal accounts. This constitutes as 'bandwidth abuse'. We also reserve the right to terminate accounts that do not comply with any of our regulations.
   
   
9. In regards to 'Bandwidth abuse' we have measures in place to cap user uploads and downloads if they reach a certain limit (above 10GB). High usage accounts will be downgraded from a high speed (3mbit) connection to 64k for the remainder of the month (when and if they hit their limit).
   
   
10. We take customer privacy seriously and do not track sites you visit nor the content of your email messages unless required by law. We do however monitor our network to help in the detection of failures or attacks, trouble-shoot problems and determine areas that may need improvement or future expansion. Should any of your personal information be inadvertently gathered during this routine monitoring it will be considered confidential and will not be provided to any third-party company.
    
    
11. We reserve the right to delete any email that is left on our server for more than 3 months or any email with large file attachments that is left for over 1 month. We reserve the right to immediately suspend, restrict or terminate services if you breach any terms of this policy or if your account is past due.
    
    
12. Upon account termination any rental equipment provided by us must be returned in complete working order within 10 business days or a replacement charge will be applied to your account.
    
    
13. We reserve the right to modify this agreement upon reasonable notice to you. Your continued use of our services following the notice is your acceptance of such modifications.
    
    
14. This document contains the entire agreement, superseding any other agreements or understandings, between you (the subscriber) and us (SpeedSurf.ca / Local Fone Service). Our failure to enforce any provision of this agreement is not a waiver of any right. Should a court decide that any provision in this agreement is unenforceable, that decision does not affect the remaining provisions of the agreement. This agreement shall be interpreted and governed under the laws of Ontario, Canada.
    

Your use of our services constitutes your acceptance of this agreement.